Corvum's Features

Data Security (Canada)

We run three independent Canadian data centres, which ensures great call quality. Your client calls and sensitive case data never leave the country. At all. Ever. Lawyers who wish to store confidential data in the cloud—notably data covered by professional secrecy—should give preference to clouds that consist of servers located only on Canadian soil and under the control of Canadian entities.

International Dialing

Unlimited international calling?! Yes! With VoIP, your firm gets all that without any additional inflated charges on the company phone bill. For those times when you or your client are travelling and still need to connect. Wow, VoIP is pretty nifty. We like it too.

Local Language Support

Need a Montreal phone number or an automated greeting that also plays in Spanish? Callers can be greeted with a bilingual message or directed to a bilingual member of the team. It’s breezy to change the system feedback language on a per number and per extension basis. Lots of options to keep it local.

Local Regional Numbers (DID)

Having a local phone number is crucial to establishing a local presence. Firms with multiple locations benefit from having their office’s respective area code. Even firms with one location can establish a local presence in multiple places. Head office in Toronto? No problem, we can also provide you with numbers for New York, San Diego and more.
We can also set it up to direct inbound calls from any location to a location specific number. Especially when potential new clients are searching for your services online. A firm with a local area code is far more likely to get a phone call then one that feels too far away.

Multiple Devices

Connect multiple devices under a single user account and share one phone number to answer calls from any phone. Very handy for business travel, or if you want the flexibility of working from home or even the cabin! Push ongoing calls from your desk phone to your mobile or softphone. Simply: convenient, flexible call handling.

Multiple Offices

We can register phones from any of your firm locations under one account which makes calling office extensions (link) in other cities a breeze. No long distance phone charges between office locations. Need to travel without losing the accessibility of your programmed SIP phone? Simply bring it with you. All you need is a secure internet connection and you’re good to go. One company, one account.

Number Porting

We do number porting too! If you are rather attached to your existing business number and you want to benefit from Corvum’s phone magic – no worries! We can take your existing phone number and port it over. It also means staying connected to your clients is even easier, as there is no need to update everyone with a new number. Don’t worry our feelings won’t be hurt if you don’t want a new one! We make Corvum work for you.

Portal (Corvum Web App)

Get the most out of VoIP by using our web application. We don’t just have great call quality and phones that act like personal assistants. Corvum does even more! First off we’ve made it easy with single sign on. Access the portal with your business email, Google or Microsoft account.
Once you’re in you can efficiently locate specific voice messages with visual voicemail. You can also save time by deleting multiple old messages in a matter of clicks with our bulk-delete function. Take notes in real time while talking to clients. Revisit notes in your call history where all the calls have also been time-tracked and dated. Adjust your VoIP settings… oh and did we mention we have SMS and an in app dialer?! So many features to help you get out of the office at a decent hour. Feel tech savvy while only clicking your mouse a few times – because it is also super easy to use.

Uptime (All the Time)

We understand business continuity is incredibly important – especially when dealing with sensitive matters. Your firm deserves pptime, all the time. Our multi-redundant server infrastructure ensures you never have to miss a costly beat. VoIP phone service runs out of privately-owned Canadian data centers. Benefit from exceptional call quality, security, and data privacy.

CRM Integrations

Utilize Corvum’s CRM Integration and connect Corvum to your Clio account for increased efficiency. Take notes during calls, associate them with matters and easily identify more billable time.

We recognize your inbound and outbound calls and automatically link them to your contact list and communications log in Clio. So you don’t have to do anything manually when it comes to client calls! You can even use our click-to-call function in Clio which connects you to your clients with one click!

If you are not a Clio user you can download a CSV file of your call history in the Corvum portal and input into most CRM platforms. Future integrations to be announced. Ooooh. Ahhhh. You take the calls, we enter the data. Breezy!

Custom Dynamic Apps (JSON / XML)

Need a bespoke application to help run your firm more smoothly? Our developers can create custom call routing and feedback to meet the needs of your specific business processes. This means however you prefer incoming calls to be managed – we can make it happen!

Our developers utilize the popular JSON, or TwiML XML data formats which will make your IT person happy 🙂 For example: VIP Caller-ID Detection prioritizes particular clients’ Caller-ID whereby their phone numbers are auto-detected and routed via a special sequence to ensure they are connected to the correct person, right away. Alleviating the need for them to go through menu options or transfers. They will feel very taken care of, and you will too! Options, malleability: we are here to make your day as easy as possible.

VIP Caller ID Detection

With VIP Caller-ID Detection we can customize the routing of your most important calls. When valued clients call their phone number can trigger a special priority sequence to ensure the correct team member answers. Remove the risk of frustration and give your priority clients the VIP treatment.

Call History

With call history all inbound and outbound calls are automatically logged. If you’re on the phone, we’re tracking it. What’s more, this means that your billable call time is readily identified. You can also revisit notes and easily identify when you last spoke to your client before your next call. Neato! If you are using Clio, you can go back to assign client calls with particular matters if you didn’t get a chance to before. Whoa – who knew call history could do all that?!

Contacts

We recognize your calls and automatically link them to your contact list and call history. Add new contacts, easily identify clients and team members – now that’s some rolodex good times.

Dialer

With our in app dialer, you can click-to-call any contact from your ‘contacts’ (link) list while in the Corvum portal. Or choose the ‘dialer’ to type in any number you wish. Corvum rings your phone, when you pick up – Corvum is already calling your contact. You really don’t have to dial phone numbers manually on your desk phone anymore, and the time it will save you can really add up! Gotta love that phone magic.

Notes

When you are logged into our web app, you can take notes during calls in real time. No need to find your pen that rolled off the desk, nor click on anything to find a virtual notepad. When starts an input box opens automatically. We track the time, you take the notes. That’s it. Revisit them in call history (link). Neat and tidy phone goodness.

Mobile App (Click-to-Call)

With the mobile version of our click-to-call dialer (link), call local team extensions (link) and clients by name or number from your mobile phone and keep your personal number private (link). Choose the contact you wish to call from within the app. The dialer will call your client or the local extension for you. When your mobile phone rings – just pick it up and you will already be ringing the person you wish to speak to. You don’t have to dial phone numbers manually or give out your personal contact information. Gotta love that phone magic.

Single Sign On (Google / Microsoft)

We’ve made it so you can log into the Corvum portal with your business email, Google or Microsoft account. There is no need to create yet another user login. We all have too many passwords to keep track of. Single login alleviates the irritation of having to add another one! Phew!

SMS (Texting)

Send and receive SMS text messages via your Corvum number in the our web portal link). Search by ‘contact’ or ‘number’. The most recent messages which will always be shown at the top. Keep all your client communications in one place for accessibility and security’s sake.

Time Tracking .

With time tracking all inbound and outbound calls are automatically timed and logged in your call history. No need to start a timer every time you talk to a client to keep track of billable call time. All call durations, dates and times are logged and searchable by Contact. We track your clients calls so you don’t have to! If you are a Clio user you are in for a treat!

Visual Voicemail

With visual voicemail you can locate specific messages and listen to them right away. You no longer have to sift through messages one by one over the phone to get to the one you need. It also makes it easy to identify potential new leads and priority callers so you can get back in a timely manner. Save time by deleting multiple old messages with our bulk-delete function.

Voicemail Bulk-Delete

With bulk-delete, you can quickly identify messages you no longer need and get your mailbox neat and tidy in a matter of clicks. Spend your time wisely. Don’t waste it deleting old voicemails manually over the phone! Less time doing menial tasks, more time lawyer-ing. Let’s get you home in time for dinner.

Clio – Billable Time

You can easily identify billable call time without having to scan through your phone bill, because we track all of your client calls and post the durations in your logs. Associate client calls with matters, and seamlessly add that billable time to your invoices. No need to start the timer or write anything down. Your call time is already logged in Clio!

Clio – Communications (Call Logs)

We post all client calls to your phone logs in Clio. Everything is synced, organized, and retrievable later.

Clio – Click-to-Call

With our Click-to-Call dialer you can auto dial clients directly from your contacts page in Clio Manage. Corvum rings your phone (cell phone or direct line) and when you answer Corvum is already calling your client for you. Talk about convenience.

Clio – Contacts

We recognize your calls and automatically link them to your contact list and communication logsin Clio. Super organized with zero effort on your part. Need to know when you last spoke to your client before making that call? We’ve got you covered.

Clio – Matters

Associate client calls and corresponding billable time with the matters they pertain to, in Clio. While you’re talking to your clients, we’re making sure it’s as easy as possible for you to invoice for that billable call time.

Clio – Notes

Take notes while you’re on the phone and conveniently associate them with matters in Clio. (Basically, never forget what that call was about again.)

Clio – Time Tracking

We keep track of your client calls, so you don’t have to. There’s no need to start a timer; if you’re on the phone, we’re timing it. Associate client calls with specific matters, and all that billable time can be seamlessly added to your invoice. So easy!